What You Can Learn from Tesla’s Customer Service
In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.
Category: Talent
Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.
Employees Ready to Walk After 1 Bad Day on the Job
With record-low unemployment and companies from virtually all industries looking to hire new staff, employers need to know how to not only attract and recruit top talent but also retain it.
Workplace Culture Predictions for 2030
At the start of a new year, it’s common to make predictions about trends for the coming months. Predictions are based on emerging trends, sociopolitical and market factors, etc. Given that a new year isn’t usually that different from the previous year, these are often safe predictions.
How Entrepreneurs Use Flexibility to Attract Top Talent
We talk a lot about the importance of thinking beyond salaries and bonuses to attract top talent. Employees want to have top-notch benefits, as well as a comfortable, friendly work environment. Part of that includes flexibility, such as working from home, generous paid time off (PTO), and more.
How to Get Candidate Feedback
Whether they were hired or rejected, talking to your job candidates about the entire recruiting process can help you to gain valuable insights into how the process looks from the candidate perspective. It can allow you to see trends and perhaps shed light on things the organization could be doing differently to improve the candidate […]
Keeping the ‘Best’ in a ‘Best Place to Work’
Being recognized as a “best place to work” is a true testament to a company’s culture, but maintaining that status is what distinguishes organizations that are genuinely committed to meeting and exceeding their workforce’s needs from those that merely rest on past successes. Achieving “best of” status is a great accomplishment but also should be […]
Customer Service Lessons Learned from Tesla
A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]
How Entrepreneurs Use Flexibility to Attract Top Talent
We talk a lot about the importance of thinking beyond salaries and bonuses to attract top talent. Employees want to have top-notch benefits, as well as a comfortable, friendly work environment. Part of that includes flexibility, such as working from home, generous paid time off (PTO), and more.
How to Effectively Increase and Implement Employee Mobility
We often talk about how employees want more challenging opportunities and flexibility in the workplace, but we usually don’t take a close look at how their mobility also benefits employers.
Create Winning Teams with Game Theory
There are plenty of rivalries between companies, but a company that fights tooth and nail for the upper hand isn’t always the winner. It’s the same in the workplace: A dog-eat-dog culture within your workforce isn’t very productive. If you want to inspire teams to work together and spark peak performance, you need an approach […]