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The Importance of Emotional Intelligence for Business Leaders

Many leaders seek ways to make their employees happier at work yet lack the emotional intelligence (EQ) to understand how to achieve this goal. While problem-solving abilities (IQ) are a vital characteristic in leaders, this EQ is just as (if not more) integral to running a thriving workplace, as this will bring back the human […]

Faces of HR: Niki Hruskocy Talks Intentionality & Paying Attention to the Details

While in undergraduate school, Niki Hruskocy thought she wanted a career in hotel management. However, after a few internships at hotels she realized one crucial thing: they never close. After four years of college and several internships, Hruskocy wasn’t sure what she’d do next. It wasn’t until she took a recruitment job with a small […]

Employee Benefit Rules: Gifts That Keep On Giving

With a new year underway, there are so many compliance-related items to consider relating to your employee benefit plans. The rules you’re supposed to comply with keep growing and growing—they seem like the gifts that keep on giving (and changing). Here are some of the key items to consider as we head into 2024. Health […]

Our Motto: ‘Customer Service Is Job 2’

By Stephen D. Bruce, PHR Editor, HR Daily Advisor You know good customer service when you see it, says business and leadership blogger Dan Oswald. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Oswald, CEO […]

The Changing Nature of Digital Literacy

“Digital literacy” and synonymous terms are frequently listed as a job requirement for many corporate positions. Even when it’s not explicitly spelled out, most office jobs require the ability to locate, evaluate, and communicate data through digital media. But the specifics of what data and how to evaluate it and how to communicate it and […]

The 10-Minute Job Interview

Companies around the globe are struggling to fill their ranks with workers. As workers, sensing their newfound bargaining power, leave lower-paying jobs to find more lucrative positions, it’s often retailers that feel the pinch of the labor shortage most acutely. Tight Labor Market Leads to New Approaches Some retail employers have seen the writing on […]

Train Supervisors to Manage Challenging Employees

The objective of the following role-playing exercise is to review strategies for managing challenging employees effectively. Instruct trainees to choose a partner and role-play each of the following situations. For the first role-playing exercise, one person takes the role of the supervisor and the other, the role of the employee. Then, for the second, switch […]