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SPECIAL from HR Tech Las VegasThe world of HR is being changed by technology every day in new and exciting ways, with advancements in everything from promoting company culture to benefits management. Castlight Health presented its innovations at this year’s HR Technology® Conference and Expo in Las Vegas.
What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]
From packed buses to standstill rush-hour traffic, commuting is rife with inconveniences. Long commute times are linked to negative effects on sleep, productivity, and overall quality of life. Commuting Americans spend, on average, 52 minutes per day traveling to and from work—an increase of about 20% since the U.S. Census began collecting that data in […]
New data from ZipRecruiter’s Q4 New Hires Survey suggests that the labor market gained momentum as 2024 came to a close. Employees are securing higher wages, negotiating offers more aggressively, and receiving better perks—but uncertainty remains. For employers, this means adapting to shifting compensation expectations to attract and retain top talent. Higher Pay & More […]
The United States is an increasingly multicultural and multiracial society—and so is its consumer market. At the same time, American companies are increasingly taking a global approach to thinking about where to sell their products. This means that companies need to think hard about how to appeal to—and not offend—diverse groups. High-profile stories about racially […]
Business simulations used for corporate training and change management have been utilized for decades by Fortune 100 companies. Experiencing the simulation can single-handedly transform a business and empower it to dramatically increase revenues.
One of the biggest buzzwords in work culture in the COVID era has been “flexibility.” Workers demand it, and employers are under constant pressure to provide it. Most readers are surely familiar with the classic COVID-era pillar of flexibility—remote work—even if they haven’t personally been able to enjoy the arrangement. A New Way of Working […]
The 2005 global merger between Chinese and U.S. tech giants Lenovo and IBM was no simple matter. The companies knew differences in Western and Eastern leadership styles posed an obstacle to unity. Rather than simply allowing the dominant company to set the tone, they embarked on a revolutionary process to take the best of the […]
Note: Nadian was an HR Works Podcast 5-Minute Friday guest. Listen to that here. When HR is given an opportunity to lead through influence, it has a good chance to take a struggling organization and reshape it into a successful one. It takes a little faith on the part of leaders, but the effects can […]
I’ve asked quite a number of leaders whether there is such a thing as work/life balance. Almost all of them say “no” without hesitation. They agree there are times we’re present, we’re grounded, we’re in sync with what matters, and we’re in the zone, feeling all the joyous personal and professional satisfaction we’re looking for. […]