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Downsizing: Plan Ahead to Avoid Trouble

by Gary Fealk Downsizing can be an effective strategy for building a more efficient organization going forward. But it can also lead to legal liability and may not accomplish the desired cost savings unless an employer implements a carefully considered plan. HR Guide to Employment Law: A practical compliance reference manual covering 14 topics, including […]

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Best Practices for Training Seasonal Customer Care Representatives

What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]

social media

Wisconsin Limits Employers From Accessing Applicants’ and Employees’ Social Media

Wisconsin law limits an employer’s ability to access employees’ personal information and outlines specific restrictions and exceptions, which are also detailed in the Wisconsin Social Media Protection Act. This article discusses that Act. What Restrictions Do Employers Face Under the Act? Under the Wisconsin Social Media Protection Act, employers may not request or require employees […]

Beware! Dark Overlords, Dungeon Masters, and Attention Vampires Can Ruin Your Brainstorming

Scary creatures and evil spirits are fine on Halloween night. But they have no place in your brainstorming sessions, where they’re sure to terrorize everyone in the room and thwart any fresh, innovative thinking. Mitchell Rigie and Keith Harmeyer, idea generation experts and coauthors of SmartStorming: The Game-Changing Process for Generating Bigger, Better Ideas, have […]

innovate

Learn to Innovate, Lead, and Embrace Change

There has been a century of expected compliance by workers to do their jobs a certain way, so we are all expected to keep up! The new model for employee development will be a recognition that each person offers a set of special and different skills that can’t come through compliance with routines and standardized […]

The erosion of employers’ managerial rights

by Mikael Maher In a recent arbitration case, Tshiuetin Rail Transportation Inc. v. Steelworkers, Local 7065-75, the arbitrator, Bruno Leclerc, and the Superior Court of Quebec challenged a well-established principle in labor relations, which is that an employer retains managerial rights in the absence of limiting provisions in the collective agreement. In this case, the […]

Safety Culture Checklist: 6 Keys to Success

By Emily Scace Many organizations want to improve their safety culture in order to reduce injury rates, save money, and increase productivity. But how does a company begin to foster a culture of safety? The following are a just few key areas that go a long way toward establishing a positive safety culture in an […]

training

Behavioral Health in the Education Sector

Although all sectors of American life have been dramatically impacted by the COVID-19 pandemic, education has arguably been hit the hardest. Most state governments issued stay-at-home orders and closed public schools in order to slow the spread of the novel coronavirus, forcing a rapid transition to distance learning. This transition has likely amplified existing disparities […]