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Performance Management That Puts People First

Performance reviews can feel daunting, but they’re a golden opportunity to showcase achievements, address challenges, and align personal goals with the company’s direction. Yet all too often, they’re a one-sided conversation, leaving employees wishing they had spoken up more. Is it any wonder then that performance reviews are widely disliked, even by confident employees and […]

Train Employees to Give Memorable Service with These Top 10 Best Practices

  The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]

Skills

Is the Skills Gap Real?

The “skills gap” has been a hot topic in recent years, with media outlets, HR associations, and consultancies all discussing the plight of companies struggling to find workers with the necessary skills and qualifications to perform key jobs.

As the Ranks of Older Workers Grows, Employers Urged to Capitalize on the Trend

It’s become a mantra resounding from more and more employers: Good help is hard to find. For years now, employers have bemoaned their inability to recruit and retain workers for the full range of employment, everything from low- to high-skill positions. But researchers who study the workforce and the trends shaping it point to a […]

The Importance of Finding the Right Fit

Elon Musk’s recent ultimatum to Twitter staff to be prepared to accept “long hours at high intensity” or leave the company illustrates the importance some organizations place on company culture. While “long hours at high intensity” may sound like simply telling staff to work harder, it also says something about culture. And while the mass […]

8 Tech Hiring Trends You Need to Know in 2019

The nation’s unemployment rate is at a near record low, with more open jobs than candidates to take them. And technology is a sector with some of the fewest people available for all the vacant positions. This tight job market is great for IT workers, but it is stressful for hiring managers struggling to keep […]

Was Employee Fired for Taking FMLA Leave Or Insubordination?

By Jessica Arnold, JD The 3rd Circuit— which covers Delaware, New Jersey, and Pennsylvania—recently affirmed the dismissal of a former employee’s retaliation claim under the Family and Medical Leave Act (FMLA), finding the employer’s approval of his request for intermittent leave at the time of his discharge was insufficient to establish a causal connection between […]

Recognizing Richard Rabbit: A Fable about Being True to Yourself

Resources for Humans managing editor Celeste Blackburn reviews the book Recognizing Richard Rabbit: A Fable about Being True to Yourself by Peter Weddle. Review finds that while book may be useful in therapy setting, it doesn’t offer much for the HR professional. In Recognizing Richard Rabbit: A Fable About Being True to Yourself, Peter Weddle […]

Supreme Court Won’t Review FLSA Whistleblower Case

The U.S. Supreme Court has announced that it will not review an appeals court ruling that a wage and hour complaint lodged by a human resources director can be “protected activity” under the Fair Labor Standards Act (FLSA) as long as he or she is not responsible for compliance with the law.