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How Some Companies Hire Fewer People Yet Grow Faster

When growing your business, think twice before adding to your personnel; it might not be necessary. In fact, adding to your labor costs could make it harder to reach your organization’s scaling goals. It’s a common misconception that if you want to see massive growth, you need to onboard additional people. This common belief that […]

Do You Train Your Leaders to Avoid These ‘7 Enemies of Success’?

Forty percent of newly promoted leaders fail within the first 18 months, says Diane Egbers, president of Leadership Excelleration, Inc., (LEI Consulting) (www.lei-consulting.com). “It’s often what leaders don’t know that can harm them,” Egbers warns. In The Ascending Leader: Conquer the Seven Enemies of Success—A Strategic Guide for the Newly Promoted, Egbers and coauthor Karen […]

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

How Using a Justice Lens Can Make Your HR Practices More Equitable

As we make strides toward openly discussing race in the workplace, we must also remember that until the passage of the Civil Rights Act of 1964, it was still legal to include “blacks need not apply” in job ads. Once outlawed, explicit discrimination in hiring morphed into implicit barriers, taking on the form of coded […]

Training New Hires Becoming More Popular as 42% of Applicants Lack Key Skills

As more Gen Z workers start entering the workforce, and more Millennials start taking on leadership roles, employers are beginning to understand the importance of upskilling workers. Not only do these generations seek out employers who offer meaningful training, but it’s also something that might become necessary in order to overcome the growing skills gap.

Top 5 Employee Recognition Myths

The biggest obstacle to building an effective employee recognition strategy is false assumptions, says Mike Byam, managing partner of the Terryberry Company, an employee recognition firm. His five myths appear in his new book, The WOW! Workplace. Myth #1. "They’ll Think I’m a Softie’ Byam’s first myth is that if you go out of your […]

5 Steps for Creating Inclusive Job Descriptions

Employers are coming to realize in increasing numbers the importance and value of creating job descriptions that reflect inclusivity. Carefully drafting descriptions to avoid traditional gender-based biases leads to many benefits, including promoting gender diversity and bolstering your recruitment efforts by attracting more qualified applicants for your open position. Step 1: Eliminate Gender-Bias There are […]

The 4 ‘C’s of Employee Benefits Technology

By Gerry Leonard, President, ADP® Benefits Services As employers increase their investment in benefits technology, HR leaders may want to look at workplace benefits and related technology through the prism of the four ‘C’s: Consumerism, Compliance, Cost and Culture.

Distraction or discrimination?

Of all the people associated with the National Football League, it was Tony Dungy who got himself in some hot water with comments he made over the last couple weeks. It was the same Tony Dungy who is looked upon as thoughtful and mild-mannered and whose persona, during his tenure as an NFL head coach […]