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The 4 ‘C’s of Employee Benefits Technology

By Gerry Leonard, President, ADP® Benefits Services As employers increase their investment in benefits technology, HR leaders may want to look at workplace benefits and related technology through the prism of the four ‘C’s: Consumerism, Compliance, Cost and Culture.

Distraction or discrimination?

Of all the people associated with the National Football League, it was Tony Dungy who got himself in some hot water with comments he made over the last couple weeks. It was the same Tony Dungy who is looked upon as thoughtful and mild-mannered and whose persona, during his tenure as an NFL head coach […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Loper Bright Already Affecting Biden Regulations

With its 2024 Loper Bright decision, the U.S. Supreme Court rejected the long-standing doctrine of Chevron deference, under which courts deferred to federal agencies’ interpretation of a statute when the text was ambiguous. The decision is already affecting numerous federal regulations. 5th Circuit Considering Whether to Remand Trump OT Case The U.S. 5th Circuit Court […]

SOP, SOF, SOGP (Say on Pay, Say on Frequency, Say on Golden Parachute) Clarified

In yesterday’s Advisor, consultant Deborah Lifshey briefed us on the top ten Dodd-Frank obligations; today, the “Say on” requirements, plus an introduction to the all-HR-in-one website—HR.BLR.com. Lifshey, who is Managing Director at the New York Office of Pearl Meyer & Partners offered her “say on” tips at a recent webinar sponsored by BLR and HR […]

Why Sales and Customer Service Are Part of Everyone’s Job

Corporate functions often have a distinct if largely unspoken split between customer-facing and back-end roles. While salespeople, marketing teams, and customer service reps interact with groups of or specific customers on a regular basis, those with more behind-the-scenes roles may rarely interact with customers or potential customers in their day-to-day activities. But in today’s competitive […]

Skills

Workers Identify Barriers to Closing the Skills Gap

In a new survey, 79% of U.S.  workers acknowledge there is a skills gap in the United States.  Notably, however, nearly the same percentage (78%) believe they have above average skills for their current job, and 80% think the workforce can be successfully reskilled to meet the demands of the job market.  So, why in […]