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crisis

Our Brand is Crisis … prevention and management

Alleged communications with Russian officials, an Attorney General recusal, and claims of impermissible wiretapping. Guess you could say it’s been an active past few days in the world of U.S. politics. Heck, it’s been a flurry of activity for a while now, and more is certainly to come, starting with the revised executive order regarding […]

Onboarding—Tips for Success in the First 90 Days

By DeLynn Senna Onboarding is a new hire’s first impression of his or her new job, and it’s important that this crucial time prepares both the new employee and the company for mutual success. With five helpful hints to that end, we present an article by DeLynn Senna, executive director of Robert Half Finance & […]

No Laws Require ‘Em, So Why Bother with Job Descriptions

Goodkin who is a partner in the Los Angeles office of law firm Rutter Hobbs & Davidoff, gave her tips at a recent webinar hosted by BLR. 4 Major Reasons You Need Job Descriptions Just for openers, said Goodkin, there are four major reasons for having job descriptions: 1. Knowing What to Look for When […]

What Is the Great Resignation?

That the COVID-19 pandemic has been difficult for people and organizations around the world is a gross understatement. Aside from the millions who perished because of the disease, businesses have found it difficult to maintain adequate staffing levels.

ACA

9th Circuit Faults Retiree Plan’s Disclosure of Lifetime Maximum

A federal appeals court recently confirmed that the Affordable Care Act’s (ACA) prohibition of lifetime benefits maximums does not apply to retiree-only group health plans. However, the court ruled, the plan had failed to disclose this adequately as required by the Employee Retirement Income Security Act (ERISA). The case is King v. Blue Cross & […]

The Hidden Cost of Skills Gaps

Within your company, you know the stay-ahead race well. Innovation! AI! Digital tools! There’s so much new technology bursting down businesses doors these days that it’s hard to keep up. But there’s an often-overlooked threat undermining progress from within—skills gaps. While it’s easy to focus on flashy new technologies or growth strategies, unaddressed skills shortages […]

3 Ways to Motivate Employees to Become Customer Champions

Amid the competitive landscape, how you see and care for your customers may be what makes or breaks your success in business. And while training employees to become customer champions can be met with internal obstacles and the need to incentivize desired behaviors, doing so can empower organizations to respond organically to buyers’ needs and, […]

engagement

The High Cost of Low Employee Engagement

By Daniel Kurber The impact of unengaged employees in your organization can be costly. According to Gallup’s most recent study of the American workplace, 52% of United States workers are unengaged and 18% are actively disengaged. What is the cost of a 70% unengaged workforce?