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Arizona

Does the ADA Protect a Nondisabled Employee Who Requests an Accommodation?

The Americans with Disabilities Act (ADA) forbids discrimination in employment based on disability and requires employers to provide reasonable accommodations to their employees’ disabilities. The ADA also prohibits retaliation against those who seek reasonable accommodations or protection under the Act. But does the ADA protect an employee without a disability who requests an accommodation? The […]

Sexual Harassment

Why Workplace Harassment Persists—And What Employers Can Do About It

Complaints of sexual harassment and sexual misconduct have dominated the news recently with allegations ranging from sexual threats, to groping, to sexual assault.  While the allegations have made the news because they involve people in the entertainment industry and politics, it’s readily apparent from the thousands of stories shared using #MeToo that sexual violence and […]

Pay Equity and Merit Increases: Optimally Aligning Processes

For many, merit increase season is coming to a close. Often, pay equity related increases are coordinated with the merit cycle. But reviewing pay equity after merit increases are finalized provides opportunities to: While conventional wisdom has long suggested pay equity adjustments should be processed together with merit increases, so that employees focus on the […]

That Didn’t Take Long: Robot Waiters Get Cut from Serving

Back in 2014, HRSBT reported on the rise of robotics in the service industry, from robotic waiters to robotic cars—nothing was safe from being taken over by technology. However, it appears this trend was short-lived, as three separate restaurants in China are now laying off its robotic workers.

Discriminating Droids: What Employers Should Know About Artificial Intelligence

A growing number of employers are turning to artificial intelligence (AI) to help with selecting the best job candidates. Although it can make the decisions easier by reducing the amount of work required to find a great employee, some commentators are increasingly concerned about the potential for discrimination or disparate outcomes as a result.

gender

COVID-19 Has Compromised Gender Inequality—Now, Organizations Must Stem the Tide

There is no question that COVID-19 will go down in history as a preeminent event that completely disrupted corporate culture. The moment the “shelter in place” ordinances took hold in spring 2020, the workplace as we knew it disappeared, and our homes became the bedrock of, well, everything, including office and classroom space.

Tesla

More Customer Service Lessons Learned from Tesla

In two previous posts, we’ve been discussing how Tesla has grown an incredibly strong brand with fierce customer loyalty. We focused on the lessons from real-life examples that can be applied to any business. We’ve discussed the first six examples in our previous posts, and here, we’ll look at the last four.