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Meet Shannon Duvall, Sr. Director of People and Culture at CallTrackingMetrics (CTM), a global conversation analytics company. Duvall brings more than 15 years of experience managing and scaling HR operations to her role where she develops the long-term strategic vision of CTM’s culture and employee experience. Additionally, since she joined the company, CTM has consecutively […]
There’s a lot of discussion about and concern over artificial intelligence (AI) taking jobs from human employees, and in some cases, that’s a likely scenario. Jobs in customer service, journalism, financial services, and others may be particularly at risk because of the close alignment of those job functions with AI’s abilities. AI Impact Unclear in […]
Artificial intelligence (AI) bots have flooded the Internet. Since the release of ChatGPT, AI’s potential to revolutionize the workplace has become apparent, especially in the field of HR. With the ability to create e-mails and even lengthy articles, AI can streamline HR tasks like drafting employee communications, writing job descriptions, and analyzing data. That being […]
Before Elizabeth Derby started her career in HR, she was a Public Finance Banker, dedicated to creating access to affordable housing for people in underserved communities. While she enjoyed the business and strategy aspect of that work, she gravitated to the people side and was ultimately tapped by leadership to assume several high-profile HR roles. […]
From credit risk intelligence and anti-money laundering to fraud detection and compliance, AI and automation have become integral in financial operations. And research has shown that AI has helped companies yield more accurate business models, gain a competitive advantage, and increase their annual revenues. But according to a new study by Creditsafe, most finance teams […]
In today’s ever-changing job market, HR innovation is not only welcomed but also necessary. Thanks to significant technological advancements, AI has transitioned from a futuristic concept to a daily reality. In fact, the majority of HR leaders are already leveraging AI across various HR functions, a recent survey by Eightfold found. Our guest for […]
How much more powerful is artificial intelligence (AI) about to become, and how important are human beings at the center of it all? It’s an interesting question, and ChatGPT has obviously forced this issue to the front of everyone’s minds. But the reality is that AI has already influenced recruiting in many ways. For me, […]
More than 30 years ago, people started posting résumés and job descriptions on the Internet, and the recruiting profession has never been the same since. Once again, we’re in the midst of a transformative shift, driven this time by the impact of technologies like artificial intelligence (AI), machine learning, and automation. This is exciting news […]
Over the past 6 months, the acceleration of artificial intelligence (AI), particularly in the form of large language models (LLMs) like Open AI’s GPT-4, has been relentless. These models have demonstrated capacities that would have seemed like science fiction just a few years ago, such as the ability to immediately produce compelling and fluent text […]
Unless you’ve been living under a rock, you’ve seen the power of artificial intelligence (AI) explode in 2023. From ChatGPT to machine learning to virtual reality, AI has completely transformed our world, including many aspects of business. If your HR team isn’t using AI, you’re likely missing out on a multitude of benefits. Understandably, AI […]