Practical HR Tips, News & Advice. Updated Daily.
Forty percent of newly promoted leaders fail within the first 18 months, says Diane Egbers, president of Leadership Excelleration, Inc., (LEI Consulting) (www.lei-consulting.com). “It’s often what leaders don’t know that can harm them,” Egbers warns. In The Ascending Leader: Conquer the Seven Enemies of Success—A Strategic Guide for the Newly Promoted, Egbers and coauthor Karen […]
Sales compensation can be tackled from a strategic standpoint to ensure it is in alignment with company goals and objectives. This is important when getting started in the process. In fact, to ensure that their sales compensation plan is strategically aligned, here are 5 steps employers can take. Here are 5 steps to ensuring strategic […]
This is the 2013 version of our most popular article ever, written in 2006. In no way is our list authoritative, but it is the opinion of people, including BLR® Founder Bob Brady, who’ve spent decades meeting with HR professionals, supporting their goals, and reporting their achievements. You may agree or not with our assessments, […]
I recently was reading on the subject of leadership, and one topic that came up was intelligence. So I set out to do some research on the importance of IQ in leadership. I must admit, it’s not easy to find a lot written about the intelligence of leaders. Type “leadership and intelligence” into Google, and […]
According to a survey commissioned by Academic Partnerships (AP), human resources (HR) executives agree that advanced academic degrees are important for employees looking to advance in their companies. The advantages of advanced degrees include: Upward mobility (89%), Promotion (86%), and Increases in salary (71%). However, these executives report that only half of their employees hold […]
A Players Don’t Have to Play on B Teams Kleiman uses baseball analogies for clues about why managers lose A players: A players never have to play on a B team, he says. And they don’t want to play with B or C players. That makes for problems when A players’ managers retain poor performers, […]
The material in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Telephone Etiquette.” Don’t forget to train employees to follow proper etiquette when receiving phone calls. Here are several best practices for answering the telephone. Answer promptly if you are not relying on voicemail pickup. Greet the caller with a friendly tone, identifying […]
Kleiman, who offered hiring tips at BLR’s HR Strategic Summit held recently in Scottsdale, Arizona, will be speaking on the topic in an upcoming BLR® Webinar. Finding A Players Kleiman offers four sources of great new employees that are free and easy. Former Employees Former employees who left the company and came back are great […]
Three main goals for your telephone training are that trainees will learn to: Understand the importance of proper telephone etiquette. Identify guidelines for speaking and listening on the phone. Follow proper etiquette when making and receiving calls. The telephone is an essential tool for conducting business—just think about how many times a day you use […]
For Day 1 suggestions, go here. Day 2 (AM): The 1-on-1 Meeting with Wilma and Fred (Poor-Performing Manager and Supervisor) I’ve got three rules I’ll ask you to follow as we begin this meeting. First, don’t hold anything back. This is a once-in-a-career benefit, and the purpose of this meeting is to get it all […]