Practical HR Tips, News & Advice. Updated Daily.
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We’ve shared Ahlrichs’ truck loader story before but it’s worth repeating as it clearly illustrates what can happen when different parts of the team are using different metrics. Ahlrich, who is owner of ExpertSpeaks, and a consultant and business developer for Gregory & Appel. offered his tips at a recent webinar sponsored by BLR and […]
And going one step further—if we can do a good job of managing turnover among top producers, we’ll improve other key metrics like retention of customers, says Ahlrich, who is owner of ExpertSpeaks, and a consultant and business developer for Gregory & Appel. He offered his tips at a recent webinar sponsored by BLR and […]
As with any other piece of equipment, ladders should be inspected before each use to make sure that they are in good condition and safe to use. It doesn’t take long to check out a ladder to make sure it’s safe to use. But those few minutes could be the most important of a worker’s […]
To avoid ladder accidents, employees have to set up ladders correctly. Train them to follow these 10 ladder setup rules. Place the ladder on a firm, level surface, and check to make sure the ladder is stable. Use wide boards under the ladder to give stability if the ground is soft. Never set a ladder […]
The following information comes from BLR’s 10-Minute HR Trainer session, “Cross-Training to Promote Better Productivity.”
The following information comes from BLR’s 10-Minute HR Trainer session, "Cross-Training to Promote Better Productivity." How Does Cross-Training Benefit the Organization? Cross-training involves teaching workers job duties other than the ones they normally perform. It develops skills and knowledge so that employees have more to offer the organization. It helps you cope with absences and […]
Yesterday’s CED featured tips for finding payroll fraud; today, tips from consultant Vicki Lambert, CPP, on who should do your payroll audit, plus an introduction to BLR’s popular Managing an HR Department of One.
It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]
Oswald, CEO of BLR, offered his thoughts on attitude (and Eeyore and Tigger) in a recent edition of The Oswald Letter. The chorus of Tritt’s song, which he recorded more than a decade ago, goes like this: And it’s a great day to be alive I know the sun’s still shinin’ when I close my […]