Practical HR Tips, News & Advice. Updated Daily.
Exceptional customer service is a major selling point for companies that can do it well. Companies like Ritz-Carlton, Harley Davidson, and Disney are often held up as models of customer service in their respective industries, which has helped them develop and maintain strong brand positions around the globe.
A bill giving employers an extra year to comply with much of the sweeping new California Consumer Privacy Act (CCPA) was recently signed by Governor Gavin Newsom (D). This amendment (AB 25) to the CCPA postpones most, but not all, employer obligations under the law until January 1, 2021.
With unemployment at lows not seen in years, employers are struggling to find enough candidates for any given vacancy. There are a lot of ways to branch out in the hiring process, including expanding geographic scope, offering remote options, considering those with a criminal history, and more. One avenue more employers are exploring is hiring […]
In response to today’s tight labor market, we’re hearing more about retirees being lured back into the workforce. How can employers take advantage of this experienced workforce to help fulfill their staffing needs?
Recruitment process outsourcing (RPO) occurs when an organization outsources some or all aspects of the recruiting process to fill its vacancies. These activities are taken over by an individual or an organization that specializes in recruiting.
A diverse and inclusive workforce is almost universally touted, but it is still an elusive goal for many employers. A foolproof formula for achieving diversity and inclusion may not exist, but understanding the benefits, getting buy-in from the top, and fostering the right attitude are important steps toward achieving the goal.
Training employees in soft skills—including communications-based skills—boosts productivity and retention levels by 12% and delivers a 250% return on investment based on higher productivity and retention. And studies have also concluded that language-based skills are particularly better for employees inside the workplace. Keep reading to learn more about why.
Diversity is now a business imperative, so much so that almost half of all companies on the S&P 500 index have a chief diversity officer (CDO) or an equivalent, according to a recent Russell Reynolds report. And this is for good reason—the benefits of diversity and inclusion (D&I) extend far beyond improving public perception and […]
Whether a company is focused on its local, regional, or national market or has an international focus, it’s undeniable that change is a part of reality.
Training and development are key to success in a postindustrial economy, i.e., one that is more focused on providing services than producing goods and services. In an industrial economy, of course, it’s important for employees to be trained.