Tag: HR

Include Customer Harassment in Your Harassment Training

According to a recent article on HR.BLR.com, you might want to incorporate a recent court case, which involved accusations of ongoing sexual and racial harassment by a customer, into your training on harassment. For the details of the case, click here. What the court said The appeals court majority reversed on the hostile work environment […]

Gaming the System—PA Sin Number Seven

Yesterday’s Advisor featured the first 6 of our 10 sins of performance appraisers; today, we present the rest of the sins.    [Go here for sins 1 to 6.] Sin #7. Gaming the system “John’s work is just OK, to be sure, but I need to give him a big raise to keep him, so […]

Does Your Harassment Training Include Harassment by Customers?

One court recently decided that an employer can be held liable for harassment from customers. The court in this case concluded that “an employer is liable under Title VII [of the Civil Rights Act of 1964] for third parties creating a hostile work environment if the employer knew or should have known of the harassment […]

The 10 Sins of Performance Appraisers

Performance evaluation—it’s hard to get it right, but, unfortunately, it’s easy—and expensive— to get it wrong. We’ve identified the 10 most common mistakes of managers and supervisors who conduct performance appraisals. We call them the “10 Sins.”   Sin #1. Failure to set meaningful goals “Well, Sandy, I think we did fairly well this year, […]

Out of PTO, Can’t Deduct, What Can You Do?

Here’s how to approach the situation: First, if it is important for the employees to be in the office during consistent work hours, make sure that is explained in a written policy. If the policy does not yet exist, create it if this is critical to your business. Make it part of the employee handbook […]

When Exempt Employee Has No PTO, Takes Time Off

PTO helps to bridge the gap between being required to pay salaried employees their full salary in a given workweek (even if they don’t work a full workweek), while also balancing how much time off can be taken without it becoming a problem. Employers often find themselves in a conundrum, however, over how to handle […]

FMLA Certification: Getting Clarification and Authentication

What should an employer do when an FMLA certification form is received that is unclear? Perhaps it's filled out completely, but the handwriting is illegible in some places. Or perhaps it appears as though it may have been filled out by someone other than the person who signed it. What actions can be taken without […]

FMLA Certification: Getting Clarification and Authentication

What should an employer do when an FMLA certification form is received that is unclear? Perhaps it's filled out completely, but the handwriting is illegible in some places. Or perhaps it appears as though it may have been filled out by someone other than the person who signed it. What actions can be taken without […]

Inspired by a Profound Moment at the Austin Airport

I’m sitting in the airport in Austin, Texas, and the faint and rare sound of a bagpipe can be heard in the background. It seems, at the very least, out of place in a major-city airport. As the sound grows louder, it’s clear that whoever is playing the instrument is drawing closer. In the distance, […]

Make Metrics Meaningful to Management

Metrics let people make decisions based on objective information rather than simply guessing or going by instinct. Metrics also let people know what is important to the organization, since a metric that is tracked will be analyzed. HR metrics have historically often focused on the past. For example, HR metrics often include things like turnover […]