Tag: HR

Performance Appraisals—What’s Really Happening?

Performance appraisals—everyone does them, but few think their approach is optimal. What’s happening with appraisals in the real world? What are your competitors up to? Help us find out!   Please participate in our brief survey and see how what you are doing stacks up against what other successful companies are doing. We’ll get answers […]

Is Customer Service Training a Priority at Your Company?

In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]

HR Experts Cite Top Workforce Challenges for 2014

A recent press release from Complí, a provider of workforce obligation management software with an emphasis on compliance and process automation, quoted several top HR experts, who weighed in on the top workplace issues and challenges that they are currently facing. They also offered recommendations for mitigating the risks associated with this year’s staffing, performance […]

Refusing to Believe

Over the past few weeks, we heard from our readers about their strange experiences from the HR trenches. For example, there was the employee who was too honest during a g-chat and the applicant who blew the interview with an inappropriate joke.

Include Autism in Your Diversity Training

This interview first appeared on HR.BLR.com and was conducted by BLR editor Elaine Quayle. Q: What are some best practices to help workers with autism learn job-related tasks and assimilate into the workplace? A: Give them a little extra time to get used to their new routine and environment and give them a lot of […]

How Can You Align HR Metrics with Company Strategy?

Metrics let people make decisions based on objective information rather than simply guessing or going by instinct. Metrics also let people know what is important to the organization, since a metric that is tracked will be analyzed. As such, HR professionals need to be keenly aware of the information they are providing to the C-suite. […]

‘Compression Triangle’ Tames Wage Compression

  Wage compression (lower-level or less-experienced employees’ pay meets or exceeds higher-level or more-experienced employees’ pay) is never easy, but deal sooner rather than later, says consultant Barry L. Brown, SPHR, CCP. The first thing to recognize about compression is that there are no secrets at work, says consultant Brown. People are going to find […]

Do You Include Autism in Your Diversity Training?

Patty Pacelli, author of the book, Six Word Lessons for Autism Friendly Workplaces, gives us her expert insight into the employer benefits from becoming an autism-friendly workplace. Her book addresses issues including disability laws, reasonable accommodations, unwritten social expectations, and the best and worst jobs for people on the autism spectrum. Pacelli says that with […]

Employee: ‘Survey Says I’m Underpaid’

“I’m grossly underpaid as these surveys show,” says your employee as he or she comes down the hall armed with a pile of downloaded survey data. Consultant Barry L. Brown, SPHR, CCP, has a plan for blunting these attacks. Of course, it may be that your compensation program is flawed, but it’s more likely that […]