Tag: HR

The Truck Loaders’ Tale—Metrics and Management

We’ve shared Ahlrichs’ truck loader story before but it’s worth repeating as it clearly illustrates what can happen when different parts of the team are using different metrics. Ahlrich, who is owner of ExpertSpeaks, and a consultant and business developer for Gregory & Appel. offered his tips at a recent webinar sponsored by BLR and […]

Is “Talent Management” a Top Priority for You in 2013

Only half of major organizations regard talent management as a top priority, according to a recent Right Management survey. For 13% of organizations, talent management is a secondary priority, and for the balance, not a priority at all, according to the survey. The survey asked respondents, “How much of a priority is talent management to […]

Are You Cross-Training Your Employees?

The following information comes from BLR’s 10-Minute HR Trainer session, "Cross-Training to Promote Better Productivity." How Does Cross-Training Benefit the Organization? Cross-training involves teaching workers job duties other than the ones they normally perform. It develops skills and knowledge so that employees have more to offer the organization. It helps you cope with absences and […]

Wage/Hour Litigation Bringing Down the Bottom Line?

[Go here for yesterday’s survey results] What is the amount of annual litigation expense (by company size) in the US? The trend of increased litigation expenditure has resumed. Last year marked the first drop in the percentage of companies spending $1000000 or more on litigation since 2007. This year, the increase resumed with just over […]

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

Do You Offer Financial Training?

You know that personal problems can have an adverse effect on employee performance. And one of the biggest personal problems is often finances–a burden which can sometimes come into stark focus at this time of year when holiday spending binges may occur. But even ongoing financial responsibilities can sometimes get out of hand–sometimes through no […]

Give Employees the Gift of Financial Training

One way to afford the expense of providing financial training, says Liz Davidson, CEO of Financial Finesse, Inc. (www.financialfinesse.com) is to use your 401(k) plan’s ERISA account. This account is sometimes used to pay for plan expenses and sometimes refunded to participants. As long as the financial education is targeted toward retirement, using the ERISA […]

Making Your Managers Manage—Never-Ending Comp Challenge

One thing’s sure—when things go South, you’re going to catch the heat. Some of the most common problems: Performance Appraisals and Compensation Since performance appraisals are tied to compensation in most organizations, there’s a strong temptation for managers to “game the system.” They want certain people to get certain raises, so they manipulate the ratings […]