Tag: HR

Mentoring Training for National Mentoring Month (video)

In this video, Dr. Susan Weinberger, an expert on internal and external business mentoring, explains to HR.BLR.com editor Kyle Emshwiller what National Mentoring Month is all about, including events and activities’ how employers can participate; and the benefits for an organization that provides employee-mentors. National Mentoring Month: How Employers Can Get Involved. Unlimited employee HR […]

Women Mentoring Women

Thomasina Tafur, a former FedEx senior manager who is now the president of Thomasina Tafur Consulting (www.thomasinatafur.com), which offers HR executives advice on positioning females for leadership roles, offers these tips for you to consider when offering a women mentor program: Conduct a needs assessment. Determine what upper management expects from the mentor program and […]

Have You Considered a Mentoring Program for Women?

Men generally do a “fantastic job” of helping their male colleagues move up the corporate ladder, but women typically do not, says Thomasina Tafur, a former FedEx senior manager who is now a consultant to HR executives on positioning females for leadership roles. “I don’t think it’s deliberate or malicious,” says Tafur, president of Thomasina […]

The Truck Loaders’ Tale—Metrics and Management

We’ve shared Ahlrichs’ truck loader story before but it’s worth repeating as it clearly illustrates what can happen when different parts of the team are using different metrics. Ahlrich, who is owner of ExpertSpeaks, and a consultant and business developer for Gregory & Appel. offered his tips at a recent webinar sponsored by BLR and […]

Is “Talent Management” a Top Priority for You in 2013

Only half of major organizations regard talent management as a top priority, according to a recent Right Management survey. For 13% of organizations, talent management is a secondary priority, and for the balance, not a priority at all, according to the survey. The survey asked respondents, “How much of a priority is talent management to […]

Are You Cross-Training Your Employees?

The following information comes from BLR’s 10-Minute HR Trainer session, "Cross-Training to Promote Better Productivity." How Does Cross-Training Benefit the Organization? Cross-training involves teaching workers job duties other than the ones they normally perform. It develops skills and knowledge so that employees have more to offer the organization. It helps you cope with absences and […]

Wage/Hour Litigation Bringing Down the Bottom Line?

[Go here for yesterday’s survey results] What is the amount of annual litigation expense (by company size) in the US? The trend of increased litigation expenditure has resumed. Last year marked the first drop in the percentage of companies spending $1000000 or more on litigation since 2007. This year, the increase resumed with just over […]

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]