Practical HR Tips, News & Advice. Updated Daily.
Can competition among employees serve as a motivator of performance? This is quite a conundrum, because there are arguments on both sides of the coin. Perhaps you’ve just read an article saying that competition is a brilliant way to encourage employees to a higher level of performance by stimulating their competitive spirit. That article may […]
At some point, every workplace is faced with allegations that a supervisor behaved badly. Perhaps it was a stray remark about a disability, age, or race. Or maybe they treated someone in a way that wouldn’t pass the smell test under the Civil Rights Act, the Age Discrimination in Employment Act, Americans with Disabilities […]
The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]
Focus on your culture, and the profits will follow, says Zappos’ CEO and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh. And the culture at Zappos is all about customer service. The company, known primarily for its Internet shoe business, does very little advertising, Hsieh says; instead, it counts […]
When it comes to making an impact on your workers, driving policies and training are arguably the most powerful tools you can use. And they work hand in hand. Brandon Dufour knows a lot about driver training. His family business, All-Star Driver, has been teaching thousands of new drivers in Connecticut each year. The […]
Human resources professionals are under ever-increasing pressure to achieve measurable results and return on investment (ROI) from coaching assignments. However, research* suggests that less than 40 percent of organizations review coaching assignments once completed, leaving them with no clear idea of what has been achieved. With budgets remaining tight and development needs still as […]
Coaching is spontaneous, one-on-one training. Providing immediate, specific feedback and correction is an important tool managers use to improve performance. Furthermore, as a motivational tool, it offers you an opportunity to give personal attention and recognition to your employees, and to gain their participation in advancing growth and achievement. In addition, it establishes you, […]
Insufficient training and a lack of training are two of the reasons that HR professionals cited when asked to identify obstacles that impede effective performance management in organizations, according to a recent survey. The survey, conducted by the Society of Human Resource Management (SHRM) in collaboration with the National Center for the Middle Market […]
by Richard Yurko The challenges facing HR managers can be daunting. Amendments to the law, new and changing federal and state administrative policies, and a diverse workforce all contribute to the difficulty of appropriately resolving employee issues. As we enjoy the Thanksgiving holiday, here are some things for which every HR manager should be thankful. […]
In yesterday’s Advisor, we heard from Randy Emelo and Becky Simeon, PhD, about the movement toward social learning and how it has dramatically changed corporate learning. Today, the positive effects of social learning systems.