As AI continues to transform the HR landscape, a common question looms: How do you integrate new technology without disrupting employee engagement and company culture?
Kelly Blackmon, Owner/Founder of B.E. Consulting and speaker at SHRM 25, offered a clear answer in his session, “AI-EQ: How to Integrate AI Without Disengaging Your Workforce.” His advice? When it comes to adopting AI, the very first step isn’t about the tech at all. It’s about reading the room.
This “people-first” approach is a crucial, actionable strategy for any HR leader navigating AI adoption.
HR’s 3-Step Guide to a People-First Assessment
Before you roll out any new AI tool, Blackmon recommends a simple, three-part framework to get a clear read on your organization’s readiness.
1. Understand What It Is:
Your first step is to conduct a people-first assessment. This isn’t a technical review; it’s a way to uncover your employees’ trust levels, emotional readiness for change, and any unspoken fears they have about AI.
2. Take Action on How to Use It:
To get this information, you need to actively listen. Use tools like surveys, listening tours, or guided one-on-one conversations. These methods help you identify gaps in psychological safety and communication so you can address them head-on.
3. Recognize Why It Matters:
Never assume your team trusts the process. As Blackmon wisely noted, “If trust isn’t measured, it’s assumed. And assumed trust breaks under pressure.” By measuring and actively building trust first, you lay a solid foundation that can withstand the pressures of big change.
By following this human-centric first step, you can ensure your workforce remains engaged, aligned, and ready to embrace the future of work alongside new technology.